Account Deletion Information

Requesting Account Deletion

We understand the importance of privacy and data security. If you wish to delete your account on ACE for Unions, please follow these steps:

  • Authentication:
    • Log in to the ACE for Unions mobile application using your credentials.
  • Navigate to “My Account”:
    • Once logged in, go to the “My account” section within the application.
  • Delete Account:
    • Within the “My account” page, locate the “Delete account” option.
  • Confirmation:
    • Press the “Delete Account” button to initiate the account deletion process.

Data Deletion and Preservation Details

Upon your request to delete your account, the following actions will be taken:

  • Authentication Credentials:
    • You can no longer sign in with your existing username and password. If you choose to rejoin, you must re-signup and create a new password.
  • Local Storage:
    • Local storage, including drafts, will be cleared.
  • Notification Preferences:
    • Your notification preferences will be reset.
  • Biometric Token and Metadata:
    • Biometric tokens and associated metadata will be deleted.
  • Push Notification Tokens:
    • Push notification tokens will be deleted.
  • Log Generation:
    • A log will be generated to notify your union that this user has deleted their mobile app account.
  • Data Retention:
    •  All data related to reports and inquiries submitted to the union will be retained even after the account has been deleted.  They can be accessed upon re-signup.

Contact Support

If you encounter any issues during the account deletion process or have questions about the data deletion policy, please contact our support team at